4.4/5 Rating
Users prefer fast responses and clear instructions; this score comes from 59,663 reviews
Want a callback for 39BD Support? Let us know now
Request a callback from Dhaka and all over Bangladesh is easy via 39BD Contact - you’ll get live chat, customer service, and 39BD Help all in one
Download 39BD App Get the app for 39BD Login
How much can you rely on 39BD Support
220K+ active users
Accounts, 39BD Login and app questions get regular responses, so wait times are shorter
99.4% uptime
No trouble opening chat; messages can be sent quickly in Dhaka and other cities
Launched in 2014
The support team quickly identifies common problems thanks to long experience and moves work forward
Callback schedules and regional support
Before requesting support, match the time; this reduces wait in live chat and keeps answers organized
Dhaka
Callback requests accepted from 9am to 11pm; responses are faster during office hours
Chittagong
From 12:00 noon to 10:00 PM is a good time; if the network is slow, send a screenshot
Khulna
Good responses between 3 PM and 9 PM; keeping messages concise helps
Sylhet
Requests are accepted from 10 AM to 8 PM; bKash and Nagad issues may also be encountered
3 Easy Steps to Get 39BD Contact
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Open the app
In the 39BD App, the support icon appears; when you log in, old chats stay with you
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Choose a callback
Enter your name, number and issue in live chat; the request can be sent within 2 minutes
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Get answer
If a team is needed, they will call back; otherwise they respond in the chat, and bKash, Nagad or Rocket context is also checked
Other paths for live chat and customer service
Live Chat
For quick questions, one message is enough if it's a small issue
Customer Service
Accounts, notifications, app and 39BD Help all in one place; for complex issues, explain step by step
- Dhaka users get fast live chat
- Local help is available for bKash, Nagad and Rocket
- Sending screenshots helps resolve faster
- Conversations can be tracked from 39BD Contact
Common questions about 39BD Help
Is 39BD Support available 24 hours?
Chats may be open all the time, but during busy times responses may take longer; sending during business hours yields faster responses
What to write in 39BD Contact?
Type the issue type, your 39BD Login ID, and what you see in one clear line; it's very helpful
Problems with bKash or Nagad?
Send the transaction ID, time and what is showing as wrong, then the team will check status
Why do you need an
Support, chat and notifications open quickly from the app; responses remain good with new updates
One last word on 39BD Support: open the app, write, and get a quick answer; if needed download the 39BD App now
Get the 39BD App today
The app is the easiest way to get callback, live chat, and customer service all in one place; start at 39BD Contact for new questions
Download 39BD App